4/30/2023 0 Comments Capital one auto financeMore than half of car buyers (55%) say they'd be willing to pay a little more for a car if it was from a dealership they trust, while dealers are more likely to think car buyers choose a dealership strictly on getting a good deal (52%).Over the past two years, car buyers' perceived transparency has decreased by half (from 40% transparent in March 2021 to 21% transparent in January 2023).More than two-thirds of dealers (68%) believe the process is transparent compared to only 21% of car buyers.At the same time, dealers may underestimate the influential role they play in establishing trust and providing transparency in car buyers' experiences. However, amid a challenging car market, dealers and car buyers report a significant gap in perceived transparency of the car buying process 1. "By embracing innovative digital tools, dealers have the ability to help meet and best serve car buyers where they are, close gaps in the process and develop a lasting relationship with their customers."Ĭar buyer trust in dealers critical to transparency in buying processīased on recent research from the 2023 Capital One Car Buying Outlook, which captures car buyers' and dealers' perceptions of the car buying experience, car buyers indicate trust in dealers is critical and significantly impacts their perception of transparency in the buying process. "The future of car buying requires a simple, seamless integration of digital and physical aspects of the consumer experience, which dealers are uniquely positioned to provide," says Sanjiv Yajnik, President of Financial Services at Capital One. Navigator Platform enables dealers to provide a more transparent and accurate financing experience to car buyers when and where they shop, whether it is in-person or online. This enables dealers to work more efficiently and accurately by giving them visibility into what their customer can afford based on available inventory. Car buyers can customize details like down payment, trade-in, and term length to calculate a payment that works best for them. These new capabilities help dealers better understand consumers' buying preferences upfront. Thanks for your help and I hope this thread may be helpful to someone else.According to the 2023 Capital One Car Buying Outlook, More than half of car buyers (55%) say they'd be willing to pay a little more for a car if it was from a dealership they trust. I've used it online to pay for train tickets (SNCF), house rental (Gites de France), Parishuttle and a few other things. So far they have not charged anything other than the 1% Visa fee. I also asked her for a quicker way to get through (told her I had other people traveling with me that might need to call - which may be true!) Anyway she said to have them call her directly at 1-80.īy the way, I got the Capital One card just as a back-up to my MBNA Visa I've had for years, through National Education Association. She gave me another number to call: 8 so I don't know if the first guy was wrong or if they both work. He then tranferred me to the Fraud department where I spoke to a woman who had apparently taken all the info from the first person as the first thing she said was that my card was ok'd for use in France on my dates. He gave me a number to call from France in case the card was lost or stolen: 80. He assured my there were no Foreign Transaction Fees. So I spoke to one guy, gave him my dates and asked a few questions. I first thought that wasn't going to work because I got the same list of options but finally did get "press 0 to speak with a customer representative." Sheesh! Why do they have to make it so hard! I basically followed heelfan's instructions, ignoring the request for an account number and a few other options, then pressed 1 for active accounts or some such and entered my SSN. The 955-7070 is the number on the back of my card and I didn't get anywhere with that. I'll try your suggestion and/or heelfan's and let you know what happens. I don't know if they have separate numbers for Visa vs. My card is a plain vanilla Visa (No Hassle Miles). Since I got this card last November, maybe that's the explanation? I have seen some other posts here that said they instituted a FT charge for a while last fall and then rescinded it. dollar amount of the transaction." I love that part that seems to say "we'll tell you what it is if they make us"! Territories, we will assess you a finance charge as previously disclosed to you as part of the TILA Account Disclosures or as we will disclose to you if required by applicable law. Thanks, everyone! I've been calling my other card issuers and it was much easier than Capital One.Ĭhristina, the paragraph I was refering to reads "For each transaction made in a country other than the U.S.
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